FREIGHT CHARGES AND RETURNS

FREIGHT FREE OVER $99!

Any online orders over $99 and under 5kg actual or cubic weight with a calculated postage rate less then $20, will have the option to be delivered FREIGHT FREE within Mainland Australia (including Tasmania). To receive this discount you must enter the discount code 'FREESHIPPING' at the checkout. If the order is over 5Kgs and this option is selected you may be contacted by us with the option to cancel the order and receive a refund or pay an additional freight charge.

ALL OTHER ORDERS WITHIN AUSTRALIA
Outdoor Adventure South West Rocks uses Australia Post and Star Track as its primary carriers. Shipping & Handling charges are calculated and displayed at the checkout upon entering your delivery address using real time carrier rates.

HEAVY / BULKY ORDERS
For orders over 22kg actual or cubic weight or some bulky items that exceed carrier dimension limits, you will be contacted by us with the option to cancel the order and receive a refund or pay an additional freight charge using another carrier.

We use a number of carriers to get your goods to you, with the main carriers used being Australia Post and Star Tack. We always try to use the carrier that offers the quickest, most reliable service for the goods being carried, and the area being delivered to. If you would like to request us to use a specific carrier, please contact us when ordering.

Our couriers deliver all over Australia however some more remote area's are covered using Australia Post or Australia Post Contractors. These area's are known as 'On-Forwarding Areas'. If you are in an 'On-Forwarding Area', your parcel will go to the nearest courier depo within their network and then be passed onto Australia Post for the final leg of the journey. Australia Post have much more strict guidelines to parcel sizes than some couriers, and parcels over 1.2m in most areas will not be carried by Australia Post. If you live in an 'On-Forwarding area' and plan to purchase an item that will be longer than 1.2m, please contact us to discuss freight options so we can arrange to get your parcel to you as quickly and efficiently as possible.

Please note that under no circumstances does OASWR give our couriers Authority To Leave (ATL) for parcels. If a parcel is being shipped to a residential or business address and does not fit inside a standard mail box (for Aus Post shipments), it must be signed for on delivery. This is a security measure to minimise any risk of your parcel being lost or stolen.
It is advised that you choose a delivery address where someone is available to sign for/take delivery of your parcel.

*External territories such as Cocos-Keeling Islands, Christmas Island, Norfolk Isalnd etc. have seperate freight rates to those stated above. Please contact us for a freight quote if required.


INTERNATIONAL ORDERS
For all other countries, orders can be placed online and we will contact you with a freight cost. Payment for all international orders must be made via paypal. No other payment pethods will be accepted.
OASWR reserves the right to cancel overseas orders without notice at any time before sending. If an order is cancelled by OASWR, you will be notified via email and any payments made will be refunded.
OASWR will take no responsibility for goods once those goods leave Australia.

International orders may be subject to a customs or import tax, imposed by the governing body in your country. OASWR can not control this or confirm if you will be subject to additional import taxes or not. Many countries have a 'tax free threshold' for importing goods and you are advised to be aware of this and any other import or customs taxes your order may incur before placing your order with OASWR.

NOTICE TO ALL MAIL ORDER CUSTOMERS REGARDING WARRANTY RETURNS
Here at OASWR, we do everything we can to help our customers with genuine warranty processes. However, for the best chance at getting your warranty approved by the supplier, we need to have the product returned to us in the exact condition as when the fault/damage occurred. Make sure that when you send items back to us for a warranty assessment by the supplier, it is packaged and sent as carefully as you would if it was a brand new product. For items like rods, make sure they are packed with protection inside a solid tube. Heavy cardboard tubes are usually ok but we choose to send all our rods in heavy PVC storm pipe tube which provides the best protection. Avoid using light cardboard tubes like you find in the post shops as they rarely stand up to the punishment of being freighted and under no circumstances, ever send back an item with no packaging at all.

When sending back items remember to make sure the item/s are clean (if they have been used) and send them back protected, in a box so they do not get further damage during transit.
Freight costs both to and from OASWR for warranty purposes is the customers responsibility. Please contact us if you require assistance with freighting your warranty items back to us.

Please also be aware that manufacturer warranties vary from company to company, some items are covered under extended warranty periods up to 10 years but most are covered for a standard period of 1 year. Almost all items have different situations in which they will and won’t be covered under warranty and many things are not covered but instead fall under a ‘wear & tear’ clause or something similar. Try and make yourself familiar with these situations if possible so as not to be disappointed to find that something is not covered at a later date.

If you would like any further information, refer to the warranty cards/info included with most items you purchase or give us a call on (02) 6566 5555 
OASWR does not accept unauthorized returns. If you wish to return an item you must contact us first.

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